Refund policy

If an item is deemed unsuitable for its intended use for any reason as covered by Australian Consumer Law, please contact us via email as soon as practically possible to see if we can organise an alternative arrangement before the returns process takes place.

Clearance Items - Please choose carefully as refunds or exchanges are not allowed on items for change of mind where the product is not faulty.

For product exchanges where an item is the incorrect size (clothing only), place a new order for the correct item and return the old item for a refund.

Your return (clothing only) must be received with all original packaging intact and must be fit for resale. We understand that shoes and clothing may need to be fitted, however goods must be returned in an unused condition and with all tags and packaging intact. Scuff marks etc, may result in the return not being processed.

Your refund will be issued from Brisbane Bicycle Service.

In order for us to process your refund, all returns must be returned to the original place of purchase. 

You have 30 days from the date that the goods are delivered in which to make the return.

Once a return has been approved, it will be processed within 2 business days of receiving the return. You will receive a refund via your original payment method.

In the event your return is not accepted, we will notify you via email for a return address and charge an appropriate fee for shipping. Items will be held for a period of 90 days. Once this period has elapsed, the goods will be donated to charity.

We reserve the right to reject any return if we believe that our returns process is being abused or for unreasonable repetitious returns.

We strongly suggest using a parcel service that is trackable and requires a signature on delivery. Brisbane Bicycle Service will not be held liable for any goods lost in transit.

For goods that are faulty or not functional please use the warranty procedures listed below.

Refunds are not available for bicycles.  If the bicycle is unused and in perfect condition (i.e. no scratches or scuff marks) we can provide a credit.

Trade Customers

A 25% restocking fee applies to returns from bike shops or bike mechanics, and to orders that are deemed to be of a commercial nature. The restocking fee will be deducted from the refund.

Cancellations

If your order has begun it's journey through our warehouse process, all refund and cancellations are subject to the terms of our Returns Policy (below).

Returns Policy

If an item is deemed unsuitable for its intended use for any reason as covered by Australian Consumer Law, please contact us via email as soon as practically possible to see if we can organise an alternative arrangement before the returns process takes place.

For product exchanges where an item is the incorrect size (clothing only), place a new order for the correct item and return the old item for a refund. 

Your return must be received with all original packaging intact and must be fit for resale, We understand that shoes and clothing may need to be fitted, however goods must be returned in an unused condition and with all tags and packaging intact.  Scuff marks etc, may result in the return not being processed.

In order for us to process your refund, all returns must be returned to the original place of purchase. 

You have 30 days from the date that the goods are delivered in which to make the return.

Once a return has been approved, it will be processed within 2 business days of receiving the return at our store. You will receive a refund via your original payment method.

In the event your return is not accepted, we will notify you.  You will then have the option of shipment for a stated fee. All item/s will be held for a period of 90 days. Once this period has elapsed, the goods will be donated to charity.

We reserve the right to reject any return if we believe that our returns process is being abused or for unreasonable repetitious returns. 

We strongly suggest using a parcel service that is trackable and requires a signature on delivery. Brisbane Bicycle Service will not be held liable for any goods lost in transit.

No refunds are available for bicycles.